Online Ordering
Once you have placed your order and payment has been confirmed, we will send you a confirmation email using the e-mail address you provided, so please make sure that you enter a valid email address.

Online Processing 
Once the order is despatched you will receive an email with despatch date and tracking number, from that date it usually takes 3-4 working days for delivery unless stated otherwise. 

Cancellation Policy 
You have the right to cancel your order at any time before the order starts its delivery journey. Cancel by e-mailing us at jaconicrafts@gmail.com or phoning us on +353 (0)87 2392529. We will issue you a refund for the total value of your order including any postage and packaging charges. The refund will be with you within 30 days of the date you cancelled your order. 

Returns Policy 
You can return an item if it is damaged or faulty but unfortunately the initial cost of postage is at your expense, but we will refund this as part of the total refund. The refund will be with you within 30 days of the date you cancelled your order. Conditions – Item must be in original undamaged packaging, unused and unassembled. On our side when we get the items back, we'll issue a refund to you.